TERMS AND CONDITIONS
User Agreement
Access to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website.
Any use of the www.radhakrishnaresorthavelock.in Or www.radhakrishnaresorthavelock.com website, or written communication with Radhakrishna Resorts, for the purposes of travel arrangements/ accommodation, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
Booking Conditions
The Radhakrishna Resorts website is owned and operated by Radhakrishna Resorts, with offices located at Govindnagar, Havelock Island, Andaman & Nicobar Islands-744211.
Customers are responsible for reading the terms and conditions including booking conditions which are available at https://www.radhakrishnaresorthavelock.in/terms-and-conditions. You agree to abide by the terms or conditions of purchase imposed by Radhakrishna Resorts with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Radhakrishna Resorts debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an on-line confirmation and provided your credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
Booking Your Holiday
A booking is accepted only after we receive written confirmation from you along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Radhakrishna Resorts.)
For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.
Final Payment
If balance of payment is due for your travel arrangements/hotel reservation, the balance payment must be paid by you before leaving the hotel.
Methods of Payment
Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, Mastercard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
If paying by credit card you can either pay through 1) the secure internet payment gateway facility available on our website www.radhakrishnaresorthavelock.in Or www.radhakrishnaresorthavelock.com or 2) you could do so by filling in, signing and returning to us a credit card authorization form that we will send to you indicating the total amount due. Providing Radhakrishna Resorts this information in a form via email or fax us at your own discretion/risk.
You can return these forms to us either through email or fax.
Price Policy
The price of Your travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of Your travel arrangements/hotel reservation is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your travel arrangements/ hotel reservation in accordance with these Booking Conditions.
Child Policy
Radhakrishna Resorts will consider the following conditions as our Child Policy:
- 0 to 4.99 years old is considered as ‘Infant’ and will be FOC when sharing parents bed. If an extra bed is required, there will be an additional supplement as specified by the relevant resort.
- 5 to 11.99 years old is considered as ‘Children’ and the respective resorts Child Policies and rates will apply to them.
- 12 years old and above will be considered as ‘Adult’.
Booking Confirmation
If booking is made through the internet payment gateway
Please do not reply to your auto generated booking confirmation email. Should you like to contact us regarding your reservation please email us on booking@radhakrishnaresorthavelock.com and mention your booking reference number, including name, dates and the hotel. You can also call us on +91-95318 92499 (Monday to Friday between 8.30am to 5.00pm and on Saturdays from 9.00am to 1.00pm, excluding Indian holidays)
Rate Changes
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Radhakrishna Resorts.
Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
Amendments and Cancellations
While we will use our best endeavors to provide all travel arrangements/hotel reservations as confirmed, reasonable changes in the reservation may be made after notifying You.
Cancellation Policy
- Full refund for cancellation received 30 days or more in advance.
- 75% refund for cancellation received 29-14 days in advance.
- 50% refund for cancellation received 13-7 days in advance.
- No refund for cancellation received less than 7 days in advance
- No refund for peak season bookings between 15th December - 15th January
Failure to arrive at the hotel is subject to a 100% cancellation fee.
Cancellation Policy for Early Bird Bookings
Any cancellation made on the Early Bird Booking is non refundable.
Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the original date of arrival.
Cancellation Policy for Special Offers
The cancellation policy for special offers [including the Early Bird Offer stated above] will be clearly depicted on the more information section on the Internet Booking Engine (IBE), under the terms and conditions section on the IBE and website.
Date Changes
If you wish to change the date of reservation, it can be done so by sending an e mail to booking@radhakrishnaresorthavelock.com
If the rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during your stay.
If the rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by you before departure.
Date changes will be done subject to availability.
Proof of Reservation
The guest must have a confirmed reservation made through booking@radhakrishnaresorthavelock.com. The confirmation email sent after making the online reservation will be considered as proof of reservation.
Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with any Radhakrishna Resorts or a hotel managed by Radhakrishna Resorts, then Radhakrishna Resort. has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges to the credit card or bank account of the guest.
Breakages and Damages
You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.
Behavior
You are responsible for compliance with all relevant regulations applicable to the resorts during your holiday. If in the opinion of our Management your behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your reservation may be terminated and we shall not be responsible for any costs or claims that are incurred.
Severability
If any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid and enforceable.
Arbitration
When your booking is confirmed with us, a contract between Radhakrishna Resorts and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of India.
Complaints
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally during your stay at the Resort. you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Radhakrishna Resorts you will be staying in. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
Please mail your concerns to booking@radhakrishnaresorthavelock.com
EXCLUSION OF LIABILITY
Radhakrishna Resorts. does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree.
All recommendations, opinions expressed and prices regarding properties and/or destinations displayed are provided for guidance only. You agree as the user that the use of, or reliance upon, any of the content of the Radhakrishna Resorts website, and in particular any content recommending any hotel, product or service, is done entirely at your risk. (Including content in subsequent itinerary documents sent to you)
Our website may contain links to websites operated by parties other than the Radhakrishna Resorts group. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them.
We have endeavored to portray and describe each hotel and/or service as best we can and also to provide the most up to date information through our website and other communications with you to the best of our knowledge.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Electronic Communication
You communicate with us electronically whenever you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Radhakrishna Resorts accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
Copyright
The copyright and all other Intellectual Property rights in all of the material on this website are owned by Radhakrishna Resorts & Spas. Copying of any part for commercial or business use without our written permission is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Andaman Islands.